Booking & stay

Important information for you

Here you will find important information about your booking and your stay at the Kinderhotel Simmerl.

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FAQs

Frequently Asked Questions

Here you will find answers to the most frequently asked questions about our hotel. If you have any further questions, please feel free to call us or send an email – we are happy to help!

On the day of arrival, we expect you from 3:00 p.m. The room is ready for occupancy from 3:00 p.m.

Earlier arrival is possible. You can use the hotel facilities, the indoor pool, the sauna area, and the lunch buffet. We charge €75 per family for this. However, the room is only ready for occupancy from 3:00 p.m.

On the day of departure, we ask you to vacate the room by 10:00 a.m. Use of the entire hotel facility and lunch are included on the day of departure until 1:00 p.m.

On the day of arrival, we expect you from 3:00 p.m. The room is ready for occupancy from 3:00 p.m.

Lunch is still included in the price on the day of departure.

Dogs are welcome by arrangement. The daily price per dog is €25. If necessary, we charge a cleaning fee of €100.

No, the offer is non-binding and does not count as a fixed booking. We do not reserve the room for you.

Lunch is still included in the price on the day of departure.

Extras bookable on site such as beauty and wellness treatments, alcoholic beverages, and drinks not connected to the juice bar are charged separately.

Yes, bathrobes are available for adults. For children, we ask you to bring your own bathrobes.

Yes, hand and bath towels are included for the entire stay.

Yes, the rooms are cleaned daily, except on Sundays and public holidays.

Extras bookable on site such as beauty and wellness treatments, alcoholic beverages, and drinks not connected to the juice bar are charged separately.

Yes, free parking spaces are available directly in front of the hotel.

Yes, free Wi-Fi is available in the hotel.

Yes, an e-charging station is available for an additional charge.

Yes, free parking spaces are available directly in front of the hotel.

Important

Our cancellation policy

If you cancel your booking up to 3 months before the start of your holiday, it is free of charge.
From 3 months (1 month before the start of the holiday we have to charge a cancellation fee of 50% of the booked package) for short trips 80% of the travel price.
From the 30th day before arrival, we have to charge you 80% of the stay, as well as for late arrival or early departure.

Our tip: To be on the safe side in case of emergency, we recommend taking out hotel cancellation insurance (travel cancellation insurance).

Please note

There is no entitlement to unused services.